Cookie Policy
Last updated: February 2026
1. Introduction
This Cookie Policy explains how HeyConcierge AS ("we", "us", "our") uses cookies and similar tracking technologies on our website and platform at heyconcierge.io.
HeyConcierge AS Hjalmar Johansens gate 314, 9007 Tromsø, Norway Tromsø, Norway Organisation number: 937 386 206 Email: hello@heyconcierge.io
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website operators. Similar technologies include local storage, session storage, and tracking pixels.
3. How We Use Cookies
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of our website and platform. They cannot be disabled without impairing core functionality.
| Cookie | Purpose | Duration | Provider |
|--------|---------|----------|----------|
| session_id / sb-* | Authentication and session management (Supabase Auth) | Session / 7 days | HeyConcierge / Supabase |
| csrf_token | Cross-site request forgery protection | Session | HeyConcierge |
| cookie_consent | Stores your cookie consent preferences | 12 months | HeyConcierge |
Legal basis: These cookies are exempt from consent requirements under Article 5(3) of the ePrivacy Directive (2002/58/EC) as they are strictly necessary for the service you have requested.
3.2 Analytics Cookies
We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve our platform. Analytics cookies are only placed after you have given consent.
| Cookie | Purpose | Duration | Provider |
|--------|---------|----------|----------|
| _ga | Distinguishes unique users | 2 years | Google LLC |
| _ga_* | Maintains session state | 2 years | Google LLC |
Data collected by GA4:
- Pages visited and navigation paths
- Time spent on pages
- Device type, browser, operating system
- Approximate geographic location (country/city level, based on anonymised IP)
IP anonymisation: We have enabled IP anonymisation in GA4. Google does not store full IP addresses.
Data transfers: Google LLC is based in the USA. Data processed by GA4 may be transferred to the USA under Google's Standard Contractual Clauses and the EU–US Data Privacy Framework.
Legal basis: Consent (Article 6(1)(a) GDPR; Article 5(3) ePrivacy Directive).
3.3 Cookies We Do NOT Use
We do not use:
- Advertising or remarketing cookies
- Social media tracking pixels
- Third-party profiling cookies
4. Consent
When you first visit our website, a cookie consent banner will be displayed. You may:
- Accept all cookies — both necessary and analytics cookies will be placed.
- Accept necessary only — only strictly necessary cookies will be placed; no analytics data will be collected.
- Change your preferences at any time via the cookie settings link in the website footer.
Your consent choice is stored in the cookie_consent cookie for 12 months.
5. How to Delete or Block Cookies
You can delete or block cookies at any time through your browser settings:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
Please note that blocking strictly necessary cookies may prevent you from using the HeyConcierge platform.
You can also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
6. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
7. Contact
For questions about our use of cookies, please contact:
HeyConcierge AS Email: hello@heyconcierge.io Hjalmar Johansens gate 314, 9007 Tromsø, Norway Tromsø, Norway